VIBE NAIL BAR‘S POLICY
At Vibe Nail Bar, your satisfaction is our highest priority. Our team is committed to delivering exceptional service, beautiful results, and a comfortable experience every visit. If you ever have concerns, we’re here to address them promptly and professionally.
Below are our guidelines for service, repairs, booking, and appointment management:
Refund & Repair Policy (All services are non-refundable).
- We do not issue monetary refunds for any services performed.
- We offer a 7-day guarantee on nail enhancements (gel, builder gel, acrylic/solar, Gel-X, etc.). If you experience lifting, chipping, or any issues within this timeframe, please return within 7 days and we will repair it at no cost.
- After the 7-day period, standard repair fees apply.
- If you are unsatisfied with the quality of work, please notify us during your service so we can make adjustments immediately.
- Regular polish is not guaranteed due to its natural wear.
Service Guidelines
- We maintain a zero-tolerance policy for discrimination or disrespect toward our staff.
- We reserve the right to decline service to clients with open wounds, infections, or contagious nail/skin conditions for health and safety reasons.
- If you have diabetes or any medical considerations, please inform your technician so we can provide appropriate care.
Booking Online Policy
1. Group Appointments
- If booking for 2 or more people, please leave a note in your booking and book separate appointments for each person to ensure proper timing and seating.
2. Nail Designs
- If you’d like a specific design, please send us a reference photo on Instagram before your appointment. This helps us allow enough time and ensures the best results.
3. No-Shows
- If you miss your appointment twice without notice, a deposit will be required for all future bookings.
Late & No-Show Policy
- We understand things happen—if you’re running late, please call us so we can do our best to accommodate you.
- We hold appointments for 10 minutes. After this grace period, your appointment may be marked as a No-Show and may require rescheduling.
If you need to cancel or adjust your appointment, please notify us as early as possible to help us accommodate other clients.
Thank you for choosing Vibe Nail Bar. We appreciate your understanding and support, and we look forward to providing you with an exceptional salon experience every time.